Join a team with purpose, making a difference to the lives of children and families in your community.
Therapeutic Support Worker (TSW)
Location: Muswellbrook, NSW
Work type: Casual/ Vacation
Big Brown House (BBH) is a community-based organisation focused on holistic family support and child protection. We offer quality, therapeutic services with a focus on providing families, children and young people with the opportunity to access support that assists in building positive outcomes.
Our team is currently seeking passionate, dedicated, and reliable individuals to empower our children and young people on a Casual basis. Our services are provided in a personalised setting to achieve quality care and a safe environment.
As a Therapeutic Support Worker for BBH you will:
Managing challenging situations with a positive attitude, applying policy, procedure, and legislation requirements.
Delivering high quality services to children and young people with high and complex needs in a therapeutic residential setting.
Provide active support to our children and young people by being a positive role model and assisting them in day-to-day activities, including getting dressed and showered, preparing meals, coordinating activities, transportation, planning for and achieving daily goals.
Forming and maintaining professional, nurturing relationships with the children and young people by building trust through active engagement.
Administering medication, understanding young people’s health and wellbeing plans while following medication documentation and protocols.
Working effectively with minimal supervision both individually and as part of a team.
Ensuring the safety and well-being of all children and young people at all times.
Assist the children or young person in maintaining a positive relationship with their parent or family member in a safe, secure environment that is free from conflict.
Supervise access visits between participants.
Ensure the safety and welfare of the children and/or young people at all times.
Provide safe transport to and from visits.
Observe and record interactions between participants and the children and young people.
Provide a timely and accurately documented report of the supervised contact.
Work across our mentoring program to provide an opportunity for young people to spend time with a positive role model who will help them build skills and resilience through targeted activities.
Essential Criteria:
Current paid NSW Working with Children Check
Clear and Current National Criminal History Check
Current First Aid Certificate
Australian Driver’s License
A reliable and comprehensively insured car
Completed or undertaking a qualification in relevant discipline e.g. Community Services, Youth Work, Teaching, Child Care or relevant industry experience.
Ability and commitment to maintaining a safe work environment.
Ability to work weekends and for overnight shifts.
You will:
Have the ability to manage challenging situations with a positive attitude, applying policy, procedure, and legislation requirements.
Be confident in working in a high-risk environment.
Work effectively with minimal supervision and as part of a team.
Have excellent communication skills with the ability to produce reports in an effective and timely manner.
Have flexibility in your availability and be able to work on weekends.
Be reliable and punctual.
In return, you will:
Work in a supportive and committed team environment.
Be provided with ongoing support and opportunities for future development.
Attend an intensive three-day Therapeutic Crisis Intervention (TCI) training, which will provide you with training based on Trauma Informed Care and will support you in your employment as a Supervised Transport & Supervised Contact Worker
Does this sound like you? Apply today! If you have any questions regarding this role, please feel free to contact us via recruitment@bigbrownhouse.com.au
My goal is to create a positive and lasting impact within the community through the work I do as a TSW. I aim to inspire young people to reach their full potential, foster open and safe communication spaces, and ensure they feel valued, heard, and supported. Every day is a real opportunity to make a difference, and I’m proud to contribute to building a community where everyone has the chance to thrive.”
Owen Hing, Therapeutic Support Worker, Sydney
“
Big Brown House has been a breath of fresh air in an industry that can be quiet Brutal sometimes.
BBH brings a warmth, care and nurturing environment in all aspects, how we treat our staff, our office teams, our children and our stakeholders. There is a warmth that makes you feel so welcome, and so supported.
BBH has been a really special milestone for me in my 9 years in this industry to move into a Role and a company that values its members and takes care of everyone involved.
BBH gives me the opportunity to give back to children who have not been given the best opportunities in life. I am able to advocate and upline needs for our young people to give them the best outcome and support I can.
This is a pretty important role and I feel thankful I have been given the opportunity to do so.”
Ashlee Kell, Program Manager at BBH
“
Being a part of the Big Brown House team has allowed me to gain a fresh perspective on life and foster gratitude for both my own experiences and the individuals I interact with daily. Engaging with like-minded local businesses, establishing genuine connections with colleagues across various departments, and recognising their contributions are truly enriching experiences that I value deeply.”
Meg Blackburn, Marketing & Community Engagements
