Feedback and Complaints


Big Brown House (BBH) will support any child or young person in the care of the agency, client, staff member or stakeholder to make a complaint, without fear of retribution or discontinuation of service.

We are committed to upholding our Values and to providing a safe, supportive, respectful and accepting environment, where grievances and complaints are dealt with sensitively and promptly. BBH will provide fair resolution processes and confidentiality will be respected.

BBH welcomes the opportunity to receive your feedback and address complaints. We have a continuous improvement focus to ensure we can meet the needs of the community through high quality person-centred services that support children and young people and their families to reconnect and thrive.

Please complete our Feedback, Compliment and Complaints form.

Or contact us directly on 0437 223 164 or email